F.A.Q.s About FACTS:
Q. Is my information secure? A. Yes. Your personal information, including payment information, is protected with the highest security standards in the industry.
Q. When will my payments be due? A. Your payment schedule is set by your school, and your financial institution will decide the time of day your payments are processed.
Q. What happens when my payment falls on a weekend or a holiday? A. Your payment will be processed on the next business day.
Q. What happens if a payment is returned? A. Returned payments may be subject to a FACTS returned payment fee; watch for a returned payment notice for additional information.
Q. Who should I call if I have questions or concerns about my payment plan? A. FACTS is available 24/7 at 866-441-4637.
For online training resources, please visit our Resource Library on the top nav on the FACTS web site. To learn more, visit us at: FACTSmgt.com/payment-plans Customer Care Representatives are available to assist you at 866-441-4637.